Terms and Conditions

People have a tendency to usually ignore the general terms and conditions; however, we do need to stress that there are some important sentences hidden within. Our terms of sale are in accordance with the law and fair trading. Most importantly, if you are not satisfied with the tree you receive, we will bring an appropriate compensation in the shortest time possible, at an additional cost, according to the price list. However, if you are still not satisfied with your living guest, we guarantee a full refund. The cost of delivery is your responsibility.

If your Green Tree experiences a temperature shock within 7 days of delivery and begins to shed needles intensively, please let us know as soon as possible.

The full text of the terms and conditions in legal language is as follows:

General terms and conditions of the online store: zeleno-drevo.si. are compiled in accordance with the Consumer Protection Act (ZVPot), the Consumer Protection against Unfair Commercial Practices Act (ZVPNPP) and the Electronic Commerce on the Market Act (ZEPT), as well as international codes for e-commerce. Online store: zeleno-drevo.si is an information system intended for the presentation and sale of products to the user. It is managed by the company Zelena mavrica, Matic Senica sp, hereinafter referred to as the provider. The user is the person who uses the system, i.e., the customer in the online store. The General Terms and Conditions deal with the operation of the online store: zeleno-drevo.si, user rights and the business relationship between the provider and the user / customer.

The provider undertakes to always provide the user / buyer with the following information: company identity, contact addresses; essential characteristics of goods or services; the terms of delivery of the product or execution of the service; all prices clearly and unambiguously set; method of payment and delivery; the period within which it is still possible to withdraw from the contract and the conditions for withdrawal and a clarified procedure for the complaint, including all information about the contact person or customer service.

In the online store: zeleno-drevo.si, the provider enables payment upon booking the Green Tree via a transfer to the provider’s bank account, payment via the PayPal system, payment by credit card or cash on delivery.

All prices are in euros and include VAT. The provider reserves the right to daily price changes, unless otherwise stated. When selling, the prices that the user / buyer confirms when ordering in the online store or when receiving the order by other means (e.g., telephone, written order) apply. The prices listed on the website do not include shipping costs.

The validity periods of the special offer are stated next to the special offer itself.

The customer chooses the type, size and quantity of the product. Before placing an order, the customer must review the shopping cart, making any appropriate corrections, and then confirm the order. After confirming the purchase, the user is provided with an invoice.

The provider sends the ordered products using its own delivery service. There is a minimum order that the bidder will execute of 20 euros. Delivery is free in the City of Ljubljana. In agreement with the customer, the provider can organize the collection of products at a pick-up point.

If the customer is not at the pick-up point at the time of collection, the provider will leave the products in front of the front door of the arranged property or at another agreed place. This is considered the acceptance time of delivery and responsibility for the products passes to the customer. The bidder will attach acceptance documents, which may include an invoice, to the products.

The user / buyer has the right to notify the company in writing within 3 days of receiving the goods to the e-mail address: drevo@zeleno-drevo.si . The provider will ensure the exchange of products as soon as possible or return the entire purchase price, without delivery costs, within 15 days at the latest.

The provider makes every effort to ensure that the information published on the website is accurate and up to date. Due to the nature of the products, the availability of products may be limited, so the provider cannot always provide products according to the conditions listed on www.zeleno-drevo.si. However, in some cases, the product provider may not be able to deliver to you because the unit is sold out and no longer in stock. The bidder undertakes to immediately inform the buyer in such a case and allow him or her to cancel or order a replacement.

The provider reserves the right to limit or stop the sale of certain or even all products for a definite or indefinite period of time, to restrict access to the online store for a definite or indefinite period, to completely stop access to the online store or otherwise restrict or stop the online store.

The provider uses appropriate technological and organisational means to protect the transfer and storage of personal data, orders and payments. The provider does not assume any responsibility and cannot be held liable for any damage to computer / hardware or other property and any viruses that could affect the user’s equipment due to visiting the website, downloading text, images, or data. The user is also responsible for protecting their user data and password. The user guarantees the accuracy and truthfulness of all transmitted data and is liable to the provider for any damage caused by inaccurate and untrue data.

The provider undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004), the Electronic Communications Act (ZEK, Official Gazette of the Republic of Slovenia, No. 43/2004) and insurance law. All data obtained from the website: zeleno-drevo.si will be used exclusively for sending information material, offers, invoices and other necessary communications.

The user’s wish not to receive advertising messages will be unconditionally taken into account by the provider.

The provider reserves the right of ownership over the sent products until they are fully paid.

The provider complies with applicable consumer protection legislation. Complaints and complaints can be sent by users by e-mail drevo@zeleno-drevo.si or by regular mail to the address:

Green rainbow, Matic Senica sp
Green tree
Sink 16
1000 Ljubljana

The bidder must acknowledge receipt of the complaint within five days, inform the user / buyer how long it will take to process it and inform him of the progress of the procedure. The bidder strives to the best of its ability to resolve any disputes amicably, otherwise the court in Ljubljana retains presiding jurisdiction.